Before dispatch: yes. Write to support@houseofakara.com. Refund within 7 working days. After dispatch: no. Custom orders with production underway: no.

Returns after delivery are accepted for manufacturing defects and transit damage only. Products that have been placed, used, or installed are not eligible for return unless a defect is confirmed. Other requests are assessed individually — we will tell you the reason if we decline.

Report it to support@houseofakara.com within 7 days of delivery. Include photographs of the damage and packaging, and your unboxing video. Transit damage claims without an unboxing video may not be accepted. We will repair or replace the piece. Refund is offered only where repair and replacement are not feasible.

7 working days from approval, to your original payment method.